Spanish Training FAQs
Below you will find some frequently asked questions that have come from INTs during their training period. If you do not see your question below please reach out to
33uL@kellyservices.com!
Question. How do I get information for my training?
Answer. You will receive an email from a member of the Kelly Services training admin team containing a link for training as well as your learning coach's information. Your learning coach will also reach out to you the Friday prior to the start of your training to help you feel prepared and supported before starting your training.
Question. How should I reach out to 33uL@kellyservices.com?
Answer.
Please email 33uL@kellyservices.com from your personal email address only. We are unable to respond to your Rackspace email addresses.
When emailing the 33UL mailbox please make sure you include your Interpreter ID number, the first 3 letters of your language, and your name in the subject. Please also clearly state what your inquiry is about. If you have not yet received your CRID number, you may just include your name and language.
Example of Email Subject Line:
YOUR NAME*XXXXXX (CRID)-LANG (SPA/ASL/HMO/ETC)-Question: (Type of Request: partial leave, doctors note, leave, schedule change, weather, internet issue, LINC Issue, open shift, Deputy issues, refused call, power outage, break Issue, long call, softphone disconnect, etc.)
Question. When is my training?
Answer. INTs may view their training calendar under their languages specified Training Calendar tab. Please note all shifts are in PST. It is the interpreter's responsibility to convert shift times to their personal time zone.
Question. Will I have to be on Camera for training?
Answer. INTs do have to go on camera during their live calls for attendance purposes.
Question. What does training look like?
Answer. The Online Interpreter School is a self-paced course that will be completed over 3 weeks. Over these three weeks a series of web lessons, practice activities, and live sessions will be completed. A Learning Coach will be assigned to assist with any questions and ensure assignments are completed on time. Participation in all activities for this training is mandatory.
Question. What happens if I miss a day of training?
Answer. If an emergency arises and you must miss a day of training, you must immediately notify your Training Support Rep. Trainees must complete their training by following the provided calendar, as this is extremely important for your success as an interpreter. If an issue arises causing you to miss training your Training Support Rep will direct you with next steps.
Question. Who do I contact if I have questions about my training?
Answer. Your Learning Coach and Training Support Rep will be your main point of contact during training. If the inquiry requires assistance from a Talent Advisor, they may advise you to reach out to 33uL.
| Questions Regarding... | Contact |
|---|---|
| Kelly Questions: Deputy, Schedule Errors, Payroll, & IT Issues | Talent Care Team- 33uL@kellyservices.com |
| Kelly Questions: Training Schedule, Access to Training, etc. | Training Support Rep |
| Training Material Questions | Learning Coach |
Question. How do I access Deputy?
Answer. The Deputy application can be downloaded to your phone or accessed using a computer on any browser. You will receive a link on the Friday prior to your training to access your Deputy account. If you cannot find this link please check your junk/spam folder, and then reach out to 33uL@kellyservices.com for the invite to be resent.
Question. What do I do if I forget to log into Deputy or there are issues with logging my breaks on the timesheet?
Answer. During your training period your timesheets are submitted based off of our activity tracker. This tracker is updated based on completion of workday activities and participation in mentor calls. Your Deputy timesheet will be updated based on the activity tracker at the end of the week. Please note completing your timesheet in Deputy during training is great practice for once you go live, but it is ok if there are a few errors! These will always be corrected upon receipt of the activity tracker. You may leave a note on your Deputy timesheet at the end of the shift explaining the situation, but your timesheet will always be adjusted based on the activity tracker.
Question. Why is my timesheet marked as pending?
Answer. Our Timesheet team will have until end of day on the Monday following the work week to adjust and approve previous week timesheets based on the activity tracker or call logs one you go live.
Please wait until a timesheet is marked as approved to email 33ul@kellyservices.com with questions regarding your timesheets.
Question. How do I access my Rackspace email or the LLS application?
Answer. All information needed to access your Rackspace email and the LLS interpreting application will be provided by your training coach on your first day of training.
Question. How do I access my paystubs?
Answer. Information on registering for the EPaystub system can be found on the EPaystub page of this Interpreter Portal. You cannot register for paystubs until 24 hours following your first workday. Your first paystub may take up to two weeks to populate. If you cannot see your paystub during your first or second week of training, it is due to a delay in population time. Following this second week you may reach out regarding questions about paystubs not being available. Your first few paystubs may not be available on payday for the first couple pay periods.
