Question. How do I get information for my training?

Answer. You will receive an email from a member of the Kelly Services training admin team containing a link for training as well as your learning coach's information. Your learning coach will also reach out to you the Friday prior to the start of your training to help you feel prepared and supported before starting your training.

Question. How should I reach out to 33uL@kellyservices.com?   

Answer. Please email 33uL@kellyservices.com from your personal email address only. We are unable to respond to your Rackspace email addresses. When emailing the 33UL mailbox please make sure you include your Interpreter ID number, the first 3 letters of your language, and your name in the subject. Please also clearly state what your inquiry is about. If you have not yet received your CRID number, you may just include your name and language.
Example of Email Subject Line:

YOUR NAME*XXXXXX (CRID)-LANG (SPA/ASL/HMO/ETC)-Question: (Type of Request: partial leave, doctors note, leave, schedule change, weather, internet issue, LINC Issue, open shift, NICE issues, refused call, power outage, break Issue, long call, softphone disconnect, etc.)

Question. When is my training?

Answer. INTs may view their training calendar under their languages specified Training Calendar tab. Please note all shifts are in PST. It is the interpreter's responsibility to convert shift times to their personal time zone.

Question. Will I have to be on Camera for training?

Answer. INTs do have to go on camera during their live calls for attendance purposes.

Question. What does training look like?

Answer. The Online Interpreter School is a self-paced course that will be completed over 3 weeks. Over these three weeks a series of web lessons, practice activities, and live sessions will be completed. A Learning Coach will be assigned to assist with any questions and ensure assignments are completed on time. Participation in all activities for this training is mandatory.

Question. What happens if I miss a day of training?

Answer. If an emergency arises and you must miss a day of training, you must immediately notify your Training Support Rep. Trainees must complete their training by following the provided calendar, as this is extremely important for your success as an interpreter. If an issue arises causing you to miss training your Training Support Rep will direct you with next steps.

Question. Who do I contact if I have questions about my training?

Answer. Your Learning Coach and Training Support Rep will be your main point of contact during training. If the inquiry requires assistance from a Talent Advisor, they may advise you to reach out to 33uL.