Equipment condition:

·      Mobile devices must be in good working order.

·      Prepaid phones (burner) are NOT permitted.

·      Some older models (Android & iPhone) cannot update to the latest OS and should be avoided as they may no longer receive security/vulnerability updates, performance improvements, etc.

Equipment and Operating System Requirements:

·      Apple iOS 15 or higher for iPhones

·      Android OS 12 or higher for Android

Windows:

1.     Currently supported OS versions

2.     Active and updated antivirus

3.     A modern and updated browser

·      RESTRICTION: Kaspersky products are prohibited

Mac:

1.     Currently supported OS versions Active and updated antivirus

2.     A modern and updated browser.

·      RESTRICTION: Kaspersky products are prohibited

ChromeOS:

1.     Currently supported OS version 

2.     A modern and updated browser.

·      Huawei and ZTE Corporation hardware is prohibited.

Phone Chargers:

1.     Must have the ability to charge the smartphone & use the headset at the same time.

·      If using iPhone 7 or higher, a 3.5 mm (about 0.14 in) Audio + Charger adapter is required.

·      If using Android, a USB‐C adapter is required in some instances.

·      The adapter must support the ability to utilize VOIP (voice over IP)

Headsets:

·      Headsets are required to be wired with a boom‐style microphone.

·      Wireless headsets or earbuds are prohibited. 

·      It is recommended that the microphone have a unit‐directional voice pattern & noise‐ canceling technology.

·      It is not recommended to use the speaker mode. 

Restricted Brands:

• Kaspersky products are prohibited.
• Huawei hardware is prohibited.

Connectivity Requirements:

• Internet connection must be a reliable, high speed, fixed line, dedicated for work.
• Hardwired internet service (i.e. your internet provider has a wire from a street pole to your house) such as DSL, cable modem, or fiber optics is required.
• Using a shared/ community service, satellite service, hotspots, Mobile Wi-Fi devices, or public networks is strictly prohibited. This also includes HOA provided internet where you cannot access your router as this is a shared network/service.
• Internet speed must meet the following minimum requirements:
• Download speeds of no less than 5 Mbps
• Upload speeds of no less than 3 Mbps
• Ping value of no more than 300 ms
• Jitter Value of no more than 30 ms

• Wired vs. Wireless: a wired Ethernet connection is preferred for improved stability and security; however, Wi-Fi connections are permitted.
• Personal wireless routers are not preferred, but are allowed, provided that the Interpreter and their device are located as near to the router as possible. If your Wi-Fi connection is deemed to not be meeting the proper requirements an ethernet connection can be requested by the client at any time.

• Meeting internet standards for our client is a requirement for this position. Failure to meet the internet requirements outlined and requested by our client can result in PIN blocks. If the client finds your internet to not be meeting their needs, they can request adjustments be made as outlined above.