SPA Training Instructions

Prior to the start of your training, you will receive important communication from your Recruiter, a Training Support Rep, our Training Admin team, and your Learning Coach. Below is an outline of the information you will receive as well as communication to expect. If you do not receive the outlined communication, please reach out to your Recruiter.

Thursday Afternoon: ​

  • You will receive an email to your personal mailbox from our Kelly Training Team that will have training information such as:​
  • Policies and Procedures​
  • What to Expect Calendar​
  • Time and Date of your upcoming Training Class​
  • Access to our Interpreter Portal ​
  • Name and contact information of your Learning Coach ​
  • Representatives from our team will lead you in a welcome call via teams.


  • You will receive an email from your Learning Coach that contains material for your 3-week training and a link for Monday's class​.
  • Your Learning Coach will give you a call on Thursday afternoon to introduce themselves and go over the materials provided​.
  • SPA Trainees will receive an email from your Training Support Rep to introduce themselves, provide your scheduling system login credentials, and go over the materials provided as well​.



Monday Morning: ​

  • You will receive access to your Rackspace email, (LLS Work Email) Workday, and LDH.
  • It is important to check your Rackspace email daily for communication regarding your training.
  • If you have questions, please ask your Learning Coach and review in Monday's Class.
  • If you have any questions regarding topics not relating to the subject material covered in your ONIS training, please contact your Training Support Rep.


Training Attendance


Each participant is expected to be fully present for the 3-week training. ​You will be required to be on camera during live sessions for attendance purposes.  ​



Each week will include a total of 8 Mandatory Live Sessions. If you miss any live session, you will be removed and asked to join a future training​.


  • Week 1 (Two Live Sessions)​
  • Week 2 (Two Live Sessions)​
  • Week 3 (Four Live Sessions)​



*It is extremely important to follow your pacing guide throughout training. DO NOT take

any assessments until instructed to do so by your Learning Coach.*