Once you are enrolled in training, you will receive an invitation to Deputy via e-mail. Please be sure to check your spam/junk folder if you do not see the email. Once you receive your email, please take time to sign-up, and follow the steps listed below to better understand the application and its function. After reading this document, you will have the necessary knowledge to use Deputy. You will just need to setup a password and enter your basic contact information. 

Please do not change your name or your employee number as we use this information for payroll purposes. 

Submitting your Availability 

At this stage in the training process, you will have already given your Kelly Recruiter your hours of availability. Please be as specific as possible when you are submitting your hours of availability, as all new interpreters are locked into their confirmed schedule for 90 days. We do operate based on client need, and we are provided hours by our client based on current staffing. Scheduling Coordinators select shifts that fit within your provided time range based on client need to satisfy the hourly staffing requirements as defined by Language Lines Solutions. To secure the hours an interpreter prefers, please be as specific as possible when advising the Kelly Recruiter when you are available.

Schedule Changes 

Schedule change requests may be submitted to 33uL@kellyservices.com. Please note schedule changes are approved based on current client needs. Any approved schedule changes will go into effect with the next month’s schedule posting. Requests should be submitted 3.5-4 weeks prior to the next schedule posting for review and approval. 

Viewing your Schedule 

After logging into the website, you can view your scheduled shifts on your “Dashboard.” This will be located at the bottom page of your “Me” tab. 

 Note - your schedule will always be posted in Pacific Standard Time regardless of your geographical location. It is the interpreter’s responsibility to convert their personal time zone to PST and vice-versa. All times provided to 33uL@kellyservices.com must be in PST only. 

You can view your upcoming shifts by changing the time range under Calendar. 

Entering your Hours 

For you to be paid for your hours worked, it is important for you to understand how to use the “Me” tab. The “Me” tab is used to start your shift, manage your break times, and end your shifts. 

Starting your Shift 

Please note unscheduled shifts are not permitted under any circumstance. When going to start your shift, if Deputy shows “Start Unscheduled Shift” you are not allowed to clock in. If you believe there is a scheduling error, you must immediately email 33uL@kellyservices.com for assistance. You may only work when scheduled in Deputy. If it is found that an INT is working unscheduled shifts, they will be issued an immediate final warning. Going forward INT will not be paid for hours worked unscheduled. If INT is found to be working unscheduled again it may be grounds for immediate termination. 

After selecting the “Me” tab, you would need to click on the “Start Shift” button on the left panel. A confirmation window will appear. 

This will change your toolbar to the following:   

You will then use this tool bar to start your break, end your break, leave shift notes, and end your shift. 

 Note – If for some reason you are unsure if you started your shift, or if there are technical issues, please put a note in your timesheet stating that you had difficulty signing into your shift today. You would need to add a note to your timesheet with the following: “(Date) log in/out OR break at (time) due to (Reason).” You will then email 33uL@kellyservices.com following your shift to notify us as well so that we may make a note for you in Deputy. 

Managing your Breaks 

When your scheduled break time arrives, click the “Start Break” button. 

A pop-up window will appear. Remember to select the “Break (Unpaid)” unless directed by a Kelly Team Member. 

A timer will begin below your name. Once your scheduled break ends, press the “End Break” button. 

You will repeat this process for all your scheduled breaks. 

Interpreters are required to take their breaks as close to their scheduled time as possible. If interpreters take long calls or back-to-back calls, which cause delays in break times, please take your break immediately following the call.

Ending your Shift 

Once your shift ends, click the “End Shift” button. 

Please confirm that the start time, end time, and all break times are correct once your timesheet appears. You will then press the “End Shift” button in the lower right corner to finalize your shift. 

Note – If at any point you realize there are issues with your time reporting, please indicate via your timesheet and address what the problem is. Please also email 33uL@kellyservices.com to notify us of any issues or errors. 

Picking up Shifts 

On your “Dashboard” you can pick up shifts by clicking the “Available Shifts” button. 

A pop-up window will appear with a list of potential shifts. 

Once you click “Claim Shift”, a notification will be sent to your e-mail address, and it will appear in your schedule. You will be obligated to fulfil the entire shift. 

Note – if you are unable to work the required hours of the shift, please do not claim a shift. 

After clicking on the “Claim Shift”, you will receive a notification to your email. Please note that by picking up a shift you are agreeing to fulfil the entire shift. If you are only able to work a portion of the shift, you must email 33uL@kellyservices.com prior to adding the shift to your schedule so that we may manually adjust the shift and add it to your schedule for you. Shifts added to your schedule will not be adjusted. Once a shift is picked up you will remain ultimately responsible to fulfill those hours for that day. 

If you pick up any shifts that are back-to-back you are required to email 33uL immediately after adding the shift in order to have the shifts combined and the appropriate break added. If the shifts are not combined the hours must be worked as scheduled. If no scheduled breaks are shown in the shift any additional breaks taken will be deducted from the timesheet and can impact adherence. Combining these shifts also prevents adherence issues if long calls cause you to show as late to another shift. It is a requirement to email 33UL to have these back-to-back shifts combined.

Deputy will not allow you to pick up open shifts if they would put you over 8 hours in a day, over 40 hours in a week, overlap with your current schedule, or do not provide adequate rest periods between your existing shifts. If you do not see any open shifts, it is because one or more of these blocks are preventing Deputy from adding those shifts to your schedule. 

Trading/Offering Shifts 

On your “Dashboard” click on the shift that you want to offer or swap. 

A pop-up window will appear. Click on the lower right tab for your specific option. 

• If you offer the shift, it will appear in the “pick-up” list for everyone to view. Please be advised that the any shift still showing on your schedule will still be your responsibility to work until someone picks it up. You can also use this window to offer the shift to specific interpreters or just click “Select All.” 

• If you swap the shift, it will generate a list of interpreters who can trade shifts with you. You would need to communicate beforehand with that specific interpreter before sending out the request. 

Documenting Shift Issues 

During your shift, you can leave a note on the “Update” section below your “Start Break” & “End Shift” toolbar. When you click on the “Update” button a window will appear. You will just need to leave a comment and then press “Update” in the pop-up window. 

Please note: Any urgent concerns such as shift errors, scheduling errors, or payroll issues should be directed to 33UL@kellyservices.com. 

Request Leave 

If you need a full day off, you will request a leave in Deputy by following the below steps. (Keep in mind that by requesting the leave, you agree that you cannot work during this time.) Leaves are subject to review and are typically not approved for INTs in their first 90 days or when requested same day. Interpreters will not request time-off through Language Lines Solutions’ portal. 

To submit a leave request, click on the “Request Time Off” button under your “Dashboard.” You will then select “Leave.” Please note the unavailability feature is not supported in Deputy and will cause errors when requesting time off. 

A pop-up window will appear. You will just need to fill in your request addressing any member of the US/PR Talent Care Team under the Notify Managers section then press “Add”.   

Pro tip: Under your profile, you can check if your leave requests have been approved. If you are uncertain, please check your mailbox as a notification will be sent out to you when everything is done. Please be sure to read comments to your leave approvals or denials, as they include important information. 

Newsfeed 

This section of Deputy will allow you to communicate important information from Kelly staff members. It is very important to check this section daily as important updates and I.T. solutions are posted here. 

Support Information 

Deputy 

Please use one of these methods for login and I.T. issues with Deputy: 

Telephone: 1 (855) 633-7889 

E-mail: Experience@deputy.com 

Online: You can connect with a representative by clicking the Question Mark icon on their website, followed by selecting “Help and Support.” 

Kelly Services 

Please reach out to the Talent Care team for scheduling and shift issues, as well as login issues with Deputy: 

E-mail: 33UL@kellyservices.com 

If you have any questions about the functions of Deputy, please reach out to your Talent Care team for more information. Please send your questions to 33UL@kellyservices.com. 

Helpful Deputy Walkthroughs

Below you will find various walkthroughs for how to operate Deputy. These walkthroughs include requesting leave, offering shifts, canceling shift offers, viewing your schedule, and starting a shift. Below you will find the Desktop version of your Deputy Dashboard and Task Bar.

The Mobile version of the Dashboard automatically launches the "Me" tab on the home screen. Your task tab will be on the bottom of the screen shown below. Please note the shift time shown at the top of the screen will be in your phone's set time zone. We only operate in PST so any shift time outlined under "Shifts" will be in PST, not your location's time zone.

From your dashboard you can access your schedule, the Deputy Newsfeed, and the Leave tab. From this Dashboard you can start your shift. If you attempt to start a shift early you will receive an error message.