Please note the below policy will override the PR Employee Handbook which states that a dr. note is not needed until absence of 2 days or more.

*For Puerto Rico INTs, absences of 3 consecutive days without notification will be considered desertion of employment, and we will proceed with the termination of employment immediately. 

All of your posted shifts in Deputy are timeframes that we save specifically for you. We inform our clients and LEPs that you will be scheduled during this time and working your posted shift. Not working these posted shifts can cause our clients and LEPs to miss important services. This is why we stress that it is very important to adhere to your schedule as well as communicate with our team about these shifts.

Adherence Report - A report is run weekly to review Interpreters’ adherence to their posted schedules. Interpreters are responsible for showing up to work on time and working their posted shifts in their entirety. 

Kelly Services makes every effort to accommodate leave and absence requests that are submitted. Interpreters are expected to take responsibility for the appropriate use of time off. If you must miss a shift for any reason, please be sure to follow the steps outlined for requesting leave. 

Attendance Report - A report is run daily to review Interpreters’ attendance for a single shift in the week.

 Interpreters are expected to take responsibility for the appropriate use of time off. If you must miss a shift for any reason, please be sure to follow the steps outlined for requesting leave or providing an excuse note.

Excessive absences, tardiness, abuse of leave, and failure to report or call in will not be tolerated and may result in disciplinary action, up to and including dismissal from employment. 

Disciplinary Action:  

• Coaching/Education by member of the Talent Care or Scheduling Team. Provides in writing of what you can improve to avoid future reports. 
• Warning – In writing notice that improvement has not been seen.
• Termination – In writing that there was no improvement. Will receive in writing effective termination date.

The following examples are for illustrative purposes and demonstrate some, but not all, of the scenarios where discipline may result:

Any missing time from a shift- whether it be a fully missed shift, a late arrival, an early leave, or missing excessive time in the middle of a shift- can be subject to appear on the adherence and attendance reports. Below you will find the steps to follow should you need to miss any of your scheduled working time:

1. For days where you cannot work a full shift you can be fully excused by being on a pre-approved leave or by having an offered shift be picked up by another interpreter. If a leave is denied or the offered shift is not picked up the INT does remain responsible for those hours. These shifts are reviewed for adherence when going unworked because we save these shift times specifically for you.
2. Denials for leaves will be included in the denial comment in Deputy. Please note for US interpreters 15 days of leave are allotted for each year. These 15 days are applicable to days where leaves are requested on or prior to the date of the leave. Past date leaves will not be approved and will not excuse the absence unless a verifiable doctor’s note is provided within the week of the absence.
3. Days that are missed can also be fully excused following the provision of a verifiable doctor’s note within the week of the absence.
4. If you are ill and unable to communicate with 33uL we ask that an individual you trust who can be verified as a contact provide communication on the situation so that we can work to assist you.
5. Doctor’s notes must list the days you are to be excused. Notes that only list one given day will only cover that listed date.
6. For days where you know in advance that you must miss a portion of your shift you must request a partial leave to be approved with a minimum of 24-hour advance notice. If the partial leave is not approved and entered, you do remain responsible for the posted scheduled shift.
7. If an emergency arises causing you to be late, must leave early, or must miss an excessive portion of your shift for any reason you are subject to appear on the adherence/attendance report. Sending an email to 33uL will not fully excuse this missed time. A verifiable doctor’s note must be provided to fully cover this missed time.
8. Missing 3 Monday shifts will result in termination of contract.
9. Inaccurate timesheets or falsely reporting hours worked: Defined as a Terminable offense that involves altering, changing, or modifying a document with incorrect/false information such as marking hours as worked where you were not online and available in the interpreting system. Will result in immediate termination. 

Prevention from appearing on the adherence report includes being on an approved full day leave, partial leave, or by providing verifiable doctor's notes provided to 33uL within the week of the absence. Doctor's notes must list all days to be excused as well as the INT name as either a patient or caregiver.

Adherence and Break Policy: 

Failure to follow your schedule exactly as it is posted in Deputy will negatively affect your adherence. This includes starting your shift at its designated start time and ending your shift at the designated end time. If you are ever on a call that extends past your shift end time, you are to finish servicing the call and immediately log out. You must also add a comment to your timesheet using the below example. The note would help the approving team to approve your timesheet. Please also email the note to 33uL so that we may also make a note for you.

Adhering to your posted schedule also includes taking your breaks exactly as they are scheduled in Deputy in their entirety. Taking breaks as close as possible to the scheduled time is a requirement. In the case that you are on a call and are not able to take the break at the scheduled times please take your break immediately following the call.

5-minute break policy for SPA and T3 INTs:  

If you need to use the restroom, get a glass of water, or take a break after back-to-back calls, please do so with discretion. Kelly Services does allow you to take 5-minute breaks as needed, however we have seen a pattern in some instances of these breaks being used excessively.   

For example, a 5-minute break after every call or 5-minute breaks that equal 10 to 30 minutes when the shift was only 4 hours long. These additional breaks will be removed. 

Please note all schedules and breaks are based on our client’s needs, and we have clients and LEPs that are counting on you to adhere to your schedule.