Adherence and Attendance Policy - Kelly PR
Please note the below policy will override the PR Employee Handbook which states that a dr. note is not needed until absence of 2 days or more.
*For Puerto Rico INTs, absences of 3 consecutive days without notification will be considered desertion of employment, and we will proceed with the termination of employment immediately.
Adherence and Attendance Report- PR SPA INTs
Adherence Report - A report is run weekly to review Interpreters’ adherence to their posted schedules. Interpreters are responsible for showing up to work on time and working their posted shifts in their entirety.
Kelly Services makes every effort to accommodate leave and absence requests that are submitted. Interpreters are expected to take responsibility for the appropriate use of time off. If you must miss a shift for any reason, please be sure to follow the steps outlined for requesting leave.
Attendance Report - A report is run daily to review Interpreters’ attendance for a single shift in the week.
Interpreters are expected to take responsibility for the appropriate use of time off. If you must miss a shift for any reason, please be sure to follow the steps outlined for requesting leave or providing an excuse note.
Excessive absences, tardiness, abuse of leave, and failure to report or call in will not be tolerated and may result in disciplinary action, up to and including dismissal from employment.
Disciplinary Action:
The following examples are for illustrative purposes and demonstrate some, but not all, of the scenarios where discipline may result:
Any missing time from a shift- whether it be a fully missed shift, a late arrival, an early leave, or missing excessive time in the middle of a shift- can be subject to appear on the adherence and attendance reports. Below you will find the steps to follow should you need to miss any of your scheduled working time:
Prevention from appearing on the adherence report includes being on an approved full day leave, partial leave, or by providing verifiable doctor's notes provided to 33uL within the week of the absence. Doctor's notes must list all days to be excused as well as the INT name as either a patient or caregiver.
Adherence and Break Policy:
Failure to follow your schedule exactly as it is posted in Deputy will negatively affect your adherence. This includes starting your shift at its designated start time and ending your shift at the designated end time. If you are ever on a call that extends past your shift end time, you are to finish servicing the call and immediately log out. You must also add a comment to your timesheet using the below example. The note would help the approving team to approve your timesheet. Please also email the note to 33uL so that we may also make a note for you.
Adhering to your posted schedule also includes taking your breaks exactly as they are scheduled in Deputy in their entirety. Taking breaks as close as possible to the scheduled time is a requirement. In the case that you are on a call and are not able to take the break at the scheduled times please take your break immediately following the call.
5-minute break policy for SPA and T3 INTs:
If you need to use the restroom, get a glass of water, or take a break after back-to-back calls, please do so with discretion. Kelly Services does allow you to take 5-minute breaks as needed, however we have seen a pattern in some instances of these breaks being used excessively.
For example, a 5-minute break after every call or 5-minute breaks that equal 10 to 30 minutes when the shift was only 4 hours long. These additional breaks will be removed.
Please note all schedules and breaks are based on our client’s needs, and we have clients and LEPs that are counting on you to adhere to your schedule.
Additional Adherence Information
Unscheduled Shifts – Unscheduled shifts are not permitted under any circumstance.
When going to start your shift, if Deputy shows “Start Unscheduled Shift” you are not allowed to clock in. If you believe there is a scheduling error, you must immediately email 33uL@kellyservices.com for assistance. Staying online and logged in for a shift accepting new calls following your designated clock out time is also considered working unscheduled. You may only work when scheduled in Deputy. If it is found that an INT is working unscheduled shifts, they will be issued an immediate final warning. Going forward the INT will not be paid for any hours worked unscheduled. If the INT is found to be working unscheduled again it may be grounds for immediate termination.