Occupancy Report - Language Lines/Kelly Services are monitoring the call volume and schedules of Interpreters. An audit is run on a weekly basis to determine certain issues that could be occurring such as: 

1. Working outside your scheduled shift times 
2. Taking additional breaks or unscheduled breaks in excess 
3. Quick Hang ups or Refused calls 
4. Muted calls 
5. Switching from available to unavailable repeatedly during a shift 

** Please note for  INTERPRETER CONNECT users, the use of the unavailability state is NOT PERMITTED. When taking breaks you must use the appropriate break button. The unavailable state should never be selected. Using the unavailable setting will cause you to appear on our occupancy report. Appearances on the occupancy report due to the use of the unavailable state can lead to disciplinary action.**

If we identify you as having one of these occurring issues, we will reach out to discuss and you will be given an opportunity to correct the behavior. If behavior continues, then disciplinary action can/will be taken in the following order. 

Disciplinary Action:  

• Coaching/Education by member of the Talent Care or Scheduling Team 
• First Warning – In Writing of what you can improve to avoid future reports 
• Second Warning – in writing advising next steps which can include termination 
• Final Warning--In writing that if there is no improvement that if you appear again it may result in termination 
• Termination – receive in writing effective date 

We want to make sure you are successful, please make sure you follow your schedule as it is posted. Any issues occur or any assistance needed, please reach out to the Kelly team via 33UL@kellyservices.com