Technical Support
INTs do not get paid for times when being helped with technical issues. If you ever experience any technical issues, please email 33uL@kellyservices.com to notify us. We will do our best to assist you and direct you to LLS’s help desk as needed.
Please make sure you work with the LLS help desk if applicable. If work is missed due to an error with LLS you can submit a non-productive hours form. If you are unsure on how to complete this form, please email us at 33uL@kellyservices.com.
Some technical issue troubleshooting steps can be found below:
Important: The MAX (maximum response time) in the extended ping tests shouldn't be above 300 ms. If the times are above these numbers, please contact your service provider and ask them to reboot the service. Sound quality may be impacted as well as the connection.
Please perform the following steps:
1. Reboot your modem and your device.
2. Run 3 speed tests on your computer to test your Internet for signal strength and stability.
Please run the Speed Tests using: http://speedtest.llsapi.com
1. The internet signal requirements are as follows:
• Download speed 5.0 Mbps minimum
• Upload speed 3.0 Mbps minimum
• Ping 300ms or less recommended, potential issues above 120ms
• Jitter 30ms or less recommended, potential issues above 30ms
1. Contact your Internet provider if your Speed Tests fail to meet requirements.
2. Please contact the Interpreter Help Desk via Phone Call or Live Chat, and have them transfer you to the IT.
IHD contact numbers:
Phone number:
US 1-800-874-0271
Email: ihd@languageline.com
Hours of operation 05:00-17:00 Mon-Sat
Issue related to INT app & LINC/LLS Application:
Below is a troubleshooting guide. Should you experience any issues, I would suggest you follow the following steps:
Self-trouble shooting:
If the issue remains unsolved, please contact the Interpreter Help Desk.
IHD contact numbers:
Phone number: US 1-800-874-0271
Email: ihd@languageline.com
Hours of operation: 05:00-17:00 Mon-Sat
Submit a Support Request for technical Issues:
Include a phone number in case the Interpreter Help Desk or IT need to contact you.
Check the "Unable to continue my shift" (See image above) box even if you are able to continue your shift. You will be able to continue working but it will also add priority to your Support Request.
