Peer Support and Inappropriate Conduct Forms

Peer Support

At Kelly, we understand that you experience long, stressful, and challenging calls throughout your day.  Due to the nature of the calls taken, some individuals may find it helpful to speak with a representative. Today I am happy to be sharing the information regarding our Distress Support Program. This program provides you with an additional resource when dealing with challenging or stressful calls. Below you will find the necessary steps on how to access this support. 

1. If you experience a difficult call, please take a second to evaluate whether or not accessing the Distress Support Program is necessary.   

2. If you believe that you would benefit from speaking to an individual from the Kelly Team, you can email 33UL@Kellyservices.com with the subject heading “Peer Support-URGENT” and a representative will be in contact to provide support. 

Reporting Safeguarding Concerns

Why do I need to notify Language Line if I suspect a Safeguarding concern? 

Ensuring Safety of vulnerable people: If you are informed on a call or if you suspect that someone is suffering abuse or neglect it is important to report it to LLS immediately so that we can communicate it to the client and review the safety of the individual. 

Reporting safeguarding concerns via a support request:

Please include the date, time of the call and client to allow Language Line to follow this up appropriately and promptly. Everyday matters to a person who is being abused. 

Do Not Hesitate: If you suspect and have concerns for abuse do not delay in creating a support request, do this as soon as possible after the call has taken place. 

Age: Abuse can happen to someone of any age so remember that children, adolescents, young adults, and elderly can be at risk. (Do not presume if someone is an adult that they can handle this situation.) 

Support Request Name: Report Safeguarding Concerns 

Use this Support Request when you observe anything that you believe could indicate abuse. 

*Please ensure to include the Client Name, date, and time of the call. 

*A support request for Safeguarding should only be made if a concern is raised or you have reason for concern. 

Submitting inappropriate conduct from a client 

INTs may refer to the official LanguageLine Solutions (LLS) guidelines and procedures for full details on expectations, processes, and support resources. These can be found in the Libraries section on the LLS Interpreter Portal.