Adherence Report - A report is run weekly to review Interpreters’ adherence to their posted schedules. Interpreters are responsible for showing up to work on time and working their posted shifts in their entirety. 

Kelly Services makes every effort to accommodate leave and absence requests that are submitted. Interpreters are expected to take responsibility for the appropriate use of time off. If you must miss a shift for any reason, please be sure to follow the steps outlined for requesting leave. 

Attendance Report -  A report is run daily to review Interpreters’ attendance for a single shift in the week.

 Interpreters are expected to take responsibility for the appropriate use of time off. If you must miss a shift for any reason, please be sure to follow the steps outlined for requesting leave or providing an excuse note.

Excessive absences, tardiness, abuse of leave, and failure to report or call in will not be tolerated and may result in disciplinary action, up to and including dismissal from employment. 

Disciplinary Action:  

• Coaching/Education by member of the Talent Care or Scheduling Team. Provides in writing of what you can improve to avoid future reports. 
• Warning – In writing notice that improvement has not been seen.
• Termination – In writing that there was no improvement. Will receive in writing effective termination date.

Prevention from appearing on the adherence report includes being on an approved leave entered in Deputy or by providing verifiable doctor's notes provided within the week of the absence.

The following examples are for illustrative purposes and demonstrate some, but not all, of the scenarios where discipline may result: 

Missing 3 Monday shifts will result in termination of contract.

Adherence and Break Policy: 

Failure to follow your schedule exactly as it is posted in Deputy will negatively affect your adherence. This includes starting your shift at its designated start time and ending your shift at the designated end time. If you are ever on a call that extends past your shift end time, you are to finish servicing the call and immediately log out. You must also add a comment to your timesheet using the below example. The note would help the approving team to approve your timesheet. Please also email the note to 33uL so that we may also make a note for you.

Adhering to your posted schedule also includes taking your breaks exactly as they are scheduled in Deputy in their entirety. Taking breaks as close as possible to the scheduled time is a requirement. In the case that you are on a call and are not able to take the break at the scheduled times please take your break immediately following the call.

5-minute break policy for SPA and T3 INTs:  

If you need to use the restroom, get a glass of water, or take a break after back-to-back calls, please do so with discretion. Kelly Services does allow you to take 5-minute breaks as needed, however we have seen a pattern in some instances of these breaks being used excessively.   

For example, a 5-minute break after every call or 5-minute breaks that equal 10 to 30 minutes when the shift was only 4 hours long. These additional breaks will be removed. 

Please note all schedules and breaks are based on our client’s needs, and we have clients and LEPs that are counting on you to adhere to your schedule. 

5-minute break policy for ASL INTs:

Please see the ASL Break Policy page for more information on breaks for ASL INTs

1. Tardiness: defined as reporting to work late or returning from breaks and lunches late without identifying directly on the timesheet and emailing 33UL@kellyservices.com 
2. Unexcused absence: Defined as patterns in absences (e.g., calling out every Sunday or leaving early every Friday), calling off excessively, or calling off within your first 90 days on assignment (extenuating circumstances will require review case by case). 
3. Inaccurate timesheets or falsely reporting hours worked: Defined as a Terminable offense that involves altering, changing, or modifying a document with incorrect/false information. Will result in immediate termination. 

Adherence and Attendance Report- SPA Monday Pilot INTs

Adherence Report - A report is run weekly to review Interpreters’ adherence to their posted schedules. Interpreters are responsible for showing up to work on time and working their posted shifts in their entirety. 

Kelly Services makes every effort to accommodate leave and absence requests that are submitted. Interpreters are expected to take responsibility for the appropriate use of time off. If you must miss a shift for any reason, please be sure to follow the steps outlined for requesting leave. 

Excessive absences, tardiness, abuse of leave, and failure to report or call in will not be tolerated and may result in disciplinary action, up to and including dismissal from employment. 

Disciplinary Action:  

• First and Final Warning- Contact made by member of the Talent Care or Scheduling Team. Provides in writing of what you can improve to avoid future reports.     
• Termination – In writing that there was no improvement. Will receive in writing effective termination date.

Prevention from appearing on the adherence report includes being on an approved leave entered in Deputy or by providing verifiable doctor's notes provided within the week of the absence.

The following examples are for illustrative purposes and demonstrate some, but not all, of the scenarios where discipline may result: 

Adherence and Break Policy: 

Failure to follow your schedule exactly as it is posted in Deputy will negatively affect your adherence. This includes starting your shift at its designated start time and ending your shift at the designated end time. If you are ever on a call that extends past your shift end time, you are to finish servicing the call and immediately log out. You must also add a comment to your timesheet using the below example. The note would help the approving team to approve your timesheet. Please also email the note to 33uL so that we may also make a note for you.

Adhering to your posted schedule also includes taking your breaks exactly as they are scheduled in Deputy in their entirety. Taking breaks as close as possible to the scheduled time is a requirement.

5-minute break policy:  

If you need to use the restroom, get a glass of water, or take a break after back-to-back calls, please do so with discretion. Kelly Services does allow you to take 5-minute breaks as needed, however we have seen a pattern in some instances of these breaks being used excessively.   

For example, a 5-minute break after every call or 5-minute breaks that equal 10 to 30 minutes when the shift was only 4 hours long. These additional breaks will be removed. 

Please note all schedules and breaks are based on our client’s needs, and we have clients and LEPs that are counting on you to adhere to your schedule. 

1. Tardiness: defined as reporting to work late or returning from breaks and lunches late without identifying directly on the timesheet and emailing 33UL@kellyservices.com 
2. Unexcused absence: Defined as patterns in absences (e.g., calling out every Sunday or leaving early every Friday), calling off excessively, or calling off within your first 90 days on assignment (extenuating circumstances will require review case by case). 
3. Inaccurate timesheets or falsely reporting hours worked: Defined as a Terminable offense that involves altering, changing, or modifying a document with incorrect/false information. Will result in immediate termination.